Most of what we call management consists of making it difficult for people to get their work done.
Peter Drucker

Effective leadership is putting first things first. Effective management is discipline, carrying it out.
Stephen Covey

As a small businessperson, you have no greater leverage than the truth.
John Greenleaf Whittier

And while the law of competition may be sometimes hard for the individual, it is best for the race, because it ensures the survival of the fittest in every department.
Andrew Carnegie

An advertising agency is 85 percent confusion and 15 percent commission.
Fred Allen

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Tom Peters

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
Stephen Covey